Jobs at Capo Bay Hotel near Ayia Napa

Capo Bay Hotel (in Protaras near Ayia Napa) is looking for:

A front Desk Receptionist

Application Deadline: by Friday 2nd February 2024

About the job

As the Front Desk Receptionist of Capo Bay Hotel, you will be the first point of contact for guests, providing a warm and welcoming experience. 

Your responsibilities will include handling guest inquiries, check-ins, check-outs, and reservations and ensuring exceptional customer service.

Key Responsibilities:

Guest Services:

Greet and welcome guests upon arrival with a friendly and professional demeanour and provide information about hotel services, facilities, and local attractions. In addition, you will be required to assist guests with check-in and check-out processes efficiently.

Reservations:

Handle room reservations, cancellations, and modifications.

Ensure accuracy in reservation details and maintain an organised reservation system.
Communication:

Answer phone calls, emails, and inquiries promptly and professionally.
Relay messages and handle guest requests, complaints, or concerns with tact and efficiency.

Payment Processing:

Process guest payments, issue invoices, and provide accurate receipts.

Maintain a secure and confidential handling of cash and credit card transactions.

Front Desk Operations:

Maintain a neat and organised front desk area.

Coordinate with housekeeping and maintenance to address guest needs.

Guest Relations:

Build positive relationships with guests, ensuring their satisfaction throughout their stay.

Address and resolve guest issues promptly and effectively.

Security:

Monitor and control access to the hotel.

Follow security protocols to ensure the safety of guests and staff.

Administrative Tasks:

Assist in administrative tasks such as filing, data entry, and maintaining guest records.

Prepare reports on room occupancy, guest satisfaction, and other relevant metrics.

Qualifications:

• Proven experience as a Front Desk Receptionist or similar role in the hospitality industry.
• Excellent communication and interpersonal skills.
• Strong organisational and multitasking abilities.
• Familiarity with hotel reservation systems and software.
• Customer-oriented approach with a positive attitude.
• Ability to handle stressful situations with composure.
• Should have excellent spoken and written English proficiency, ensuring effective communication in professional and interpersonal interactions.
• Other languages, including Greek, will be considered an advantage.

Benefits:

Competitive salary
Health insurance
Employee discounts
Professional development opportunities
Eligibility Requirement:

Candidates must be EU citizens or possess an existing work permit to work legally in the Republic of Cyprus.

This requirement is in accordance with local employment regulations and is aimed at ensuring that applicants meet the necessary legal criteria for employment within the specified location.

We appreciate your understanding and adherence to these eligibility criteria during the application process.

If you are a customer-focused individual with a passion for hospitality, we invite you to apply for the position of Front Desk Receptionist at Capo Bay Hotel.

Please submit your resume and a cover letter outlining your relevant experience.

Search for Capo Bay on LINKED IN.

Hiring team/manager:

Mr. Kratinos Socratous (Click here to see on LinkedIn)

Or click here to apply online